The donna hay online store will arrange to forward your goods using either Australia Post and/or a courier service. You may be required to sign for the package as proof of delivery. Postage fees will be calculated on total weight and charged after processing your order, but will need to be pre-paid and payable in addition to your order.
The donna hay online store is able to deliver to most areas in Australia. The majority of our goods are shipped with Australia Post. Some larger goods – and depending on the destination – are shipped via courier. We strive for prompt and safe shipping throughout Australia and internationally.
We do not allow pick-ups from our warehouse. We do not deliver food items outside Australia.
Please allow up to 1 week shipping time within most Australian states (10 days for Western Australia), and up to 6 weeks internationally (3 weeks with express) from the date of payment, although, in most cases, delivery is much quicker than this. If you have not received your goods after this period, please email us at firstname.lastname@example.org